Welcome to Usala.in!
We are committed to delivering your order quickly, safely, and at the best rates possible. Please review our shipping policy to understand how we handle orders and deliveries.
1. Processing Time
- Orders are processed within 1-2 business days after receiving payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Time
- Once dispatched, orders typically arrive within:
- Metro Cities: 2–4 business days
- Non-Metro Cities: 4–7 business days
- Remote Areas: 7–10 business days
- Delivery timelines are estimated and not guaranteed, as delays may occur due to unforeseen circumstances like weather, courier delays, or high order volumes.
3. Shipping Charges
- We offer FREE shipping on all orders above ₹2999 (adjust this as per your policy).
4. Order Tracking
- Once your order is shipped, you will receive an email and/or SMS with your tracking number and a link to track your order.
5. Delivery Partners
- We work with trusted courier partners like Delhivery, Bluedart, DTDC, and India Post to ensure timely and safe deliveries.
6. International Shipping
- Currently, we only ship within India. Stay tuned for updates as we expand internationally!
7. Address Accuracy
- Please ensure that your shipping address, phone number, and pin code are accurate.
- Usala.in will not be responsible for delayed deliveries due to incorrect or incomplete addresses provided at the time of order.
8. Damaged or Lost Packages
- If your package is lost or arrives damaged, please contact our customer care team within 48 hours of delivery with your order number and photographs (if applicable).
- We will assist you in resolving the issue promptly.
9. Questions?
If you have any questions regarding shipping, feel free to reach out to us:
- 📧 Email: info@usala.in
- 📞 Phone: +91- 92125 09300
- 💬 Whatsapp chat available on our website!